3 edition of Measuring library performance found in the catalog.
Measuring library performance
|Statement||edited by Stuart James.|
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are. Get this from a library! Measuring Library Performance: Principles and Techniques.. [Peter Brophy] -- Provide an account of thinking and research on the evaluation of library services. Illustrated throughout with examples across the different library sectors, this book is structured to focus on the.
Key Performance Indicator (KPI) Library. KPIs (Key Performance Indicators) are the vital navigation instruments that help decision-makers see how well an organisation, business unit, project or individual is performing in relation to their strategic goals and objectives. The book concludes with a step-by-step guide to reviewing the effectiveness of your organisation's existing systems for measuring performance and identifying ways of improving them. Business Nonfiction.
The University of Wollongong Library in Australia also conducted a research project that resulted in the development of a “Library Cube,” a graphical interface that allows researchers to drag and drop specific criteria for analysis.6 The Cube provides a mecha-nism that links library usage data with student performance data, allowing researchers. After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.
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The Handbook is intended as a practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Measuring Quality. Performance Measurement in Libraries 2nd revised edition. By Roswitha Poll and Peter te Boekhorst. Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy's innovative approach ensures that user's opinions, economic factors, and staff input are all taken into by: In Measuring Library Performance: Principles and Techniques, Brophy presents a thoroughly researched and exceptionally clear and well-organized guide on this topic.
The book could be useful to professional librarians, students in library and information science programs, and researchers in library and information by: 1.
Format: Book; ISBN: ; LOC call number: ZB76 ; Published: London: Facet, Librarians are meticulous when collecting statistics, data and metrics, as it ensures rich data and information about library services, quality and performance.
In this article, the author discusses how key performance indicators (KPIs), when used in the right context, can be an invaluable and powerful tool in this endeavour, including measuring top-level performance against a library’s. The Wake County Public Library System (WCPL) provides services to children, promotes recreational reading, encourages lifelong learning, serves as a community center, and bridges the technology gap.
The system is a highly visible and vital component of the community, operating seven regional libraries, 12 community libraries, and two specialty libraries across the county. The review starts with a statement of the topic and a tentative definition of digital library to be used as a comparing model for any attempt to measure its performance.
A virtuous cycle of good. Get this from a library. Measuring library performance: principles and techniques. [Peter Brophy] -- This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
Features in This Edition Provides a fundamental understanding of performance accountability and performance measurement in human service programs with comprehensive and up-to-date materialUtilizes the systems model as a conceptual framework— a common conceptual framework in social work and the human services Explains the different types of.
Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.
Measuring Performance in Public and Nonprofit Organizations shows Cited by: Visual war‐rooms, cockpits or dashboards that integrate end‐to‐end performance information along the value stream provide a more constructive environment where performance information can be displayed, discussed and acted upon.
Many organisations make use of visual management approaches but rarely are they integrated. Introduction Attending the Library Performance Measurement Conference (LibPMC) in Aberystwyth on a Travel Award was a fantastic opportunity and was as fun as it was instructive.
I am grateful to the organisers and sponsors for giving me this opportunity and hope that this report demonstrates some of the learning and benefits I gained. • Performance is the degree to which a library is achieving its objectives, particularly in term of users’ needs • Performance indicators (measures) are quantified.
Measuring Your Library's Value, designed to serve large to medium sized public libraries, gives librarians the tools to conduct a defensible and credible cost-benefit analysis (CBA). This hands-on reference covers the economic basics with librarian-friendly terms and examples, preparing library leaders to collaborate with economist-consultants.
Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy’s innovative approach ensures that user’s opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evaluated and helps professionals learn to gather data; quantify outputs; evaluate systems.
"Presents a set of well-tested, practical output measures that all kinds and sizes of academic libraries can use to evaluate their services to users".
-- PreviewCovers basic measurement principles and methods as well as the administration and analysis of user surveys. Includes sample survey reports and blank measurement forms. Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting.
Whilst several. NIC Info. Administrative Offices First St. N.W. D – 3rd flr. Washington, DC ; Training Center E Cornell Ave, Unit C.
Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs. Practical Performance Measurement: Using the PuMP Blueprint for Fast, Easy and Engaging KPIs, is performance measure specialist Stacey Barr’s first book.
It lays out the step-by-step blueprint to overcome the common struggles we all have with KPIs. Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services.
Measuring Library Performance: Principles and Techniques. Measuring Library Performance: Principles and TechniquesPeter BrophyFacet PublishingLondonISBN 1 ppKeywords: Performance measures, Libraries, United Kingdom, United States of America.
Peter Brophy will be well known to most of the readers of this journal as one of the most prominent researchers in the area of Author: Niels Ole Pors.Organizations want--and need--to track the changes in their overall performance.
And the divisions, units, teams, and individuals within these organizations engage in similar success measurement. Performance Measurement explains the importance - Selection from Measuring Performance [Book].Step 3: Interpreting Performance Data In the next step of the performance measurement process, you analyze the data you’ve gathered on your performance metrics and determine its implications.
Interpreting - Selection from Measuring Performance [Book].